Frequently asked questions
Moving in
What references do I need to get?
For a long let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a 'Right to Rent' in England through a passport or combination of passport and valid visa.
For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence and an employment or character reference detailing why a short let is required.
For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company confirming the full names of all proposed occupants.
What Documents and References are Required for a Tenancy?
For a long let you will be asked for a previous landlord, bank, employee and/or character references to demonstrate proof of income and suitability. You will also need to provide proof of ID, proof of address and proof of a 'Right to Rent' in England through a passport or combination of passport and valid visa.
For a short let you will be required to produce proof of address and either your passport, national ID card or driving licence and an employment or character reference detailing why a short let is required.
For a short let tenancy where a company is the tenant you will be required to produce proof of ID for those staying at the property and a letter from the company confirming the full names of all proposed occupants.
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Paying Rent
How do I work out a monthly rental payment?
The best way to work out the monthly rental payment for a property is to multiply the weekly rent by 52 and divide the total by 12.
Weekly rent (£):
How do I pay rent?
For long lets you will be asked to set up a monthly standing order with your bank.
For short lets you will need to pay the rent in full prior to the commencement of your tenancy. We accept bank transfers, bankers' drafts, and credit cards.
When will the rent leave my account?
Generally rent is paid by a standing order mandate and will leave your account 3 days prior to the rental due date in order to be in the recipients account on the due date (The due date is typically, although not always, the date on which you moved in).
What happens if my rent is paid late?
Any problems with rental payments, that may result in late payment, should be conveyed to Foxtons Property Management. Arrears letters will be issued if rent remains outstanding beyond 3 days after it was due. A default fee of interest on late rent is payable at 3% above Bank of England base rate applicable if rent is more than 14 days overdue.
Help during your tenancy
Who do I speak to if I have problems with my tenancy?
Report and track any problems relating to your tenancy, or see an organised list of your contacts for each tenancy within your My Foxtons account.
How do I serve notice to vacate my property?
Notice would need to be served in accordance with your particular lease agreement by recorded delivery to Foxtons Headquarters or by emailing endmytenancy@foxtons.co.uk. The agreement should always be referenced.
Property Management and Lettings
Foxtons,
Building One,
Chiswick Park,
566 Chiswick High Road,
London,
W4 5BE
What penalties will I incur should I break my lease agreement early?
The primary liability is for rent until the end of the contract or its break clause point.
If the landlord agrees to re-market the property and once a new tenant is found, then your liability will be reduced to covering the landlord's commission and any other expenses from when the property is re-let. Payments would be calculated on a pro-rata basis for the unexpired term of the contract.
How do I renew my contract?
Moving out
How do I manage the end of tenancy process with my landlord/Property Manager?
To make moving out of your property as simple as possible, please log onto My Foxtons which will guide you through the entire move out process including;
Book an end of tenancy clean (view Foxtons cleaning specification)
Access to your inventory check-in report and check-out report, once completed
If relevant, view and respond to proposed deposit deductions
Updates on the return of your deposit
Is there a check list of things to do when I am moving out?
Read through your inventory check-in report and refresh your memory about the condition of the property when you first moved in
Return all items of furniture to the original room if they have been moved around – the inventory check-in report will help if you can’t remember
All areas of the property need to be cleaned to the same standard they were in when you first moved in (view Foxtons cleaning specification)
Check lights bulbs are in full working order
Any outdoor space you are responsible for, like a garden or terrace, needs to look like it did when you moved in
Remove any unwanted items before you leave the property, as you might be charged the cost of disposal
If you have been hanging pictures or TVs on the walls, affixing brackets or inadvertently creating holes, then you are responsible for returning the walls back to their original condition
Mould in the bathrooms is usually due to condensation. There are lots of mould cleaning products available for a DIY clean up!
All sets of keys need to be returned to your landlord or estate agent's office, including any security passes or security fobs
Take a photo of the meters on the last day of your tenancy. Contact the utility companies to give them your final readings and pay any balance owing
Close your council tax account and pay any balance owing
Notify TV Licensing about your change of address
Re-direct your post with Royal Mail
Chat to your landlord before moving out if you think there might be any issues – it can be much easier to reach a compromise in advance!
Am I required to pay for an end of tenancy clean?
Can Foxtons organise an end of tenancy clean for me?
Do I need to be present for the inventory check-out?
Where should I return the keys?
Please return your keys to your local Foxtons office on the last day of your tenancy. If you are going to be present at the check-out inspection please hand them to the check-out clerk who will return them to Foxtons
When should I cancel my standing order for rent?
Please contact your bank to cancel your standing order once your last instalment of rent has been paid in full. Foxtons are unable to cancel a standing order instruction so you must do this directly with your bank
When should I close my utility accounts?
Please contact your utility providers as part of the moving out process. Don’t forget to take meter readings on the last day of your tenancy
My utility provider wants the name of new bill payer - what should I tell them?
Can I leave unwanted furniture in the property?
No. Please leave the property as noted in the inventory check in. If you leave unwanted personal items in the property you may be charged for the cost of removal
How do I retrieve my post once I have vacated the property?
Please arrange to have your post redirected before you vacate the property, as the process may take a few days to become active
How can I get a reference?
I have left items in the property - can I have them back?
Deposit
How much is my deposit?
Is my deposit protected and can I have a copy of the certificate?
If your tenancy falls under the deposit protection rules you can find the latest deposit certificate in documents on My Foxtons which will also confirm the amount of the deposit
When will I get my deposit back?
Your landlord has up to 10 days from your vacate date to propose deductions from your deposit. Once agreed your deposit will be sent back to you by bank transfer and this can take up to 3-5 working days to clear into your account. If there is a disagreement then that portion of the deposit will be retained pending a resolution
How will I get my deposit back?
The deposit will be returned to the lead tenant via bank transfer
Can we split the deposit and have it returned to different accounts?
The deposit will be returned to the lead tenant. If you are unsure who that person is you can easily check on My Foxtons, and change the lead tenant if necessary
What happens if I don’t agree with my Landlords proposed deductions?
Please go to My Foxtons for guidance on the next steps, in the event you and your landlord cannot reach a compromise on proposed deductions