Elstree Area Guide

Ticketing We have reviewed our ticketing procedure here at NLCS and wanted to relay any new processes that may impact our guests and visitors to any major events held at the PAC. We want to ensure the experience of booking and attending any event at NLCS is efficient and user friendly and provides a good experience for all those planning and attending our events. All large capacity in-person events (within the PAC) will be ticketed using the event ticketing system Ticketsource. These events will have a seating plan and there will be no unallocated seats regardless of whether the event is free or paid for, with all attendees requested to organise a ticket to attend. By maintaining audience management, we can streamline the front of house experience and scan all tickets upon arrival which creates a door list and register of everyone on site at any given time. This is vital in upholding our Safeguarding Policy and Health & Safety Policy in the unlikely event of an emergency evacuation, where a register of names would be required. We can keep track of entry progress by scanning and validating ticket barcodes. It also allows us to monitor capacity and ensure safety on site during these events. Ticketsource will oversee the bookings and distribution of all event ticketing. Any booker who has acquired a ticket will receive an email confirming the event and providing a PDF document containing the tickets. We encourage all event attendees to download their tickets prior to arrival on site and save to their Apple Wallet or phone notes due to temperamental Wi-Fi coverage in and around the PAC. Tickets can also be printed. You will be asked to produce your tickets upon arrival to the event so we can scan the ticket barcodes at the box office. If you are unable to download your tickets, please ensure you have your booking reference number which can be manually logged into the system by a front of house staff member at the box office. Please check your tickets to make sure they are for the correct date and time, and that you have the correct number of tickets. If the date, time, or quantity are not what you were expecting, please contact the subject department as soon as possible quoting your booking reference number. We will also encourage any guest who no longer requires a ticket in the lead up to or on the event day itself, who is unable to attend, to email the events@nlcs.org.uk address, providing their name and quoting their ticket/ booking reference number so we can allocate any unwanted tickets on the night, should there be prior demand or a show is sold out. We look forward to welcoming you to NLCS and hope you enjoy your event. Many thanks for your assistance and co-operation.