Helping our customers is extremely important to us. The Government has implemented temporary measures to slow the spread of the Covid-19 Omicron variant. We continue to recommend our customers are cautious and the following information will provide you with clarity around our approach.
Temporary Measures
Put into effect from 30 November, 2021, the Government's temporary measures include compulsory face coverings in shops and on public transport. Regarding self-isolation:
- All international arrivals must take a Day 2 PCR test and self-isolate until they receive a negative result.
- All contacts of suspected Omicron cases must self-isolate, regardless of their vaccination status.
Should either of these circumstances affect your appointment, please inform us to reschedule as you will not be able to view properties with us.
Our approach
Customer-facing teams at our HQ work in a COVID-secure way and estate agency offices are open to provide support for our 40,000+ tenants, as well as ensuring customers can still move when needed, our precautions continue to include:
- Compulsory face coverings for customers and staff in all customer-facing areas of our offices (unless you are exempt)
- Compulsory safety training for all staff members with ongoing enforcement of these safety measures
- One-way systems throughout our office headquarters
- Plexiglass dividers in estate agency offices where appropriate
- Enhanced cleaning measures of all areas, surfaces, and property keys
All in-office safety precautions have been endorsed by third parties and our offices are certified as being within COVID-19 safety guidelines.
Visitors can enter our estate agency offices without an appointment as long as there is space to socially distance within the office’s reception area, although you are required to wear a face covering unless you are exempt. We also recommend all parties wear gloves and follow social distancing guidelines.
We are also offering a variety of options for our customers during viewings and valuations, including the option of virtual viewings. We request you to fill out a questionnaire prior to the appointment and ask that you wear a face covering during the event. Whilst we can reassure customers that any in-person appointments will be carried out with the utmost concern for the safety of all involved, we appreciate that customers may prefer to use our services remotely.
Guidelines for in-person appointments
In order to ensure the safety of our customers and teams, we require all customers to confirm that they can comply with our appointment guidelines. You will be required to fill a pre-appointment questionnaire to that effect. If these guidelines are not adhered to unfortunately we will be unable to carry out these appointments.
FAQs for ensuring safety during in-person appointments
New customers
Our teams are fully equipped to provide in-person appointments for customers, and My Foxtons provides a host of online services to support your property transaction. Our FAQs may already have the answer you’re looking for so please follow the most relevant link below.
I'm looking to rent a property
I'm looking to sell a property
Lettings
Our lettings managers and support teams are currently working as normal and will respond to all emails and enquiries as soon as possible. Our FAQs may already have the answer you’re looking for so please follow the most relevant link below, or if you currently rent or let through Foxtons please go to My Foxtons to access details for your current tenancy.
I am a landlord of a rental property
I am a tenant in a rental property
Moving into a property
Please contact the relevant office manager if you have any questions and to confirm your move-in process.
Should you have any further questions about how the temporary Government COVID-19 Omicron restrictions may affect your property search, sale or let, please do not hesitate to get in touch.
